Covid 19

The health and wellbeing of our clients, their pets, our staff and the community is always our top priority, so we would like to provide you with an update on how to safely access our animal health services during the COVID-19 outbreak and what you can do to help us minimise the risk of transmission.

We are no longer allowing access to the interior of our surgery.

Please telephone or book online for an appointment.

Please call from your car or outside when you arrive.

A nurse will come and collect your pet.

A vet will call you during or after the examination. Please ensure your phone number is correct and please do not make or receive other calls during this time.

If your pet is not young or sick please consider delaying your appointment.

If you require medications or food, PLEASE PLAN ON AT LEAST A MONTH’S WORTH. Please call ahead and we will arrange to meet you outside with your requirements. Please call when you arrive.

PLEASE DO NOT OPEN THE DOOR TO THE CLINIC. CALL FIRST.

If you are in isolation, please email us with photos or videos of your pets condition, and we will see what we can do.
If anyone has travelled overseas within the last 14 days, or who is feeling unwell with cold or flu-like symptoms, ease refrain from coming into our clinic and instead call us to discuss their pet’s health.

Anyone who has been in direct contact with a confirmed COVID-19 case needs to call ahead to discuss their pet’s visit. We will ask that another person brings your pet to see us.

We have also had some queries about pets and COVID-19 we would like to address:

There is currently no evidence to suggest that dogs and cats can spread COVID-19 or that they can become sick from it.

The primary source of transmission of COVID-19 remains human-to-human contact, which is why handwashing is one of the best ways to protect yourself and your family from getting sick.

Cats and dogs do have their own form of coronavirus, but it cannot be transmitted to humans.

You should, however, always wash your hands before and after handling your pets or their food, which can help other pet-related illness from spreading